FAQ General

Remy Hair Extensions are the highest grade of hair available & used in the industry. Remy simply means the hair cuticles are aligned to ensure the set feels silky, smooth and remains knot and tangle free.

Click the read more link to read our full page which explains Remy hair extensions in detail.Read More..

Rapunzel for hair Extensions are made with the finest quality European Hair on the market. How long your hair extensions last largely depends on your lifestyle & maintenance.

Please click the link read more link to see our full page on how long you can expect your hair extensions to last. Read More…

At Rapunzel, we understand it can sometimes be tricky choosing the perfect set online and we never want our customers to be disappointed.

In the very unlikely event goods are faulty or you simply change your mind, we offer a 100% money back guarantee. –

We are happy to exchange or refund your purchase, whatever you choose.

We offer a full 14 Day money back guarantee. Simply send the product back in original condition, within 14 days and we’ll credit your Credit Card/ PayPal account or bank account the total amount of your order, minus our shipping costs and minus AUD$20 handling fee for returns.

To qualify for a refund the set must be returned in unused condition. We cannot refund or exchange extensions that have been worn or altered. For Full Policy… Return Exchanges

At Rapunzel for Hair we use the best 100% Human Hair, which means the extensions can be curled, straightened coloured just like your natural hair. However, these processes can effect & reduce the quality of your extensions over time. We take no responsibility for any unsatisfactory results from dying or toning the hair extensions. For full policy please visit the following page Dying Curling Rapunzel Hair

You can swim wearing your Hair Extensions, however saltwater and chlorinated pool water will shorten the lifespan your Hair extensions.
If you do swim wearing extensions it’s important not to let the salt or chlorinated water dry in your hair. Rinse well straight after swimming with clean water.

We accept Visa, Mastercard, PayPal (*Amex Also accepted through PayPal) for all customers worldwide.

Rapunzel for Hair values your privacy.Our Payment Gateway uses 1028bit SSL encryption which is the highest level of internet encryption available.

Your payment details are never stored.

Australian & New Zealand customers are also offeredAfterPay.

Absolutely! We want to make it reallyeasy for Hairdressing Salons & Professional Stylist to acquire high Grade Hair Extensions.

Our pricing is already a low wholesale pricing for both small & larger regular orders. We offer a further 15% discount on the wholesale prices on orders over AUD $500.

Simply use the code PROFESSIONAL15 at checkout (Orders must be over $AUD $500 for the code to apply)

Rapunzel for Hair are well equipped to cater for finer hair types.

For temporary hair needs, our 120g Premium 20 inch CIip In Hair Extension sets are perfect.

For permanent hair, we recommend the 20 Inch European Tape Hair. 20-40 pieces is more than enough to add undetectable

length & body.

FAQ Shipping & Tracking

When your order is dispatched we’ll send you an email which includes your Australia Post tracking number.
Australian and international orders can be tracked on the Australia Post website at http://auspost.com.au/track/track.html
If for any reason you have not been provided your tracking, email [email protected] with your order name or order number and we will get back to you within 24 hours.

All Hair Extension orders at Rapunzel for Hair receive free post Australia wide for orders over $100.00 This service is standard AUS post E-parcel and takes 4-6 business days. Tracking is provided via email.

At checkout you can select Express option for $10.00 which takes 1-2 business days & 2-3 business days for rural areas. Cut-off time for same day dispatch is 2PM EST

All RAPUNZEL FOR HAIR orders are sent through Australia Post & Startrack Express. Pick Up is available on a strict pre- appointment ONLY basis. Our warehouse is generally not opened to the public.

If you need your product in a hurry, please choose the Express Post or Startrack Courier options or email [email protected] or call 1300 885 880.

Yes we do. Rapunzel for Hair uses Australia Posts International Post, Delivery times to USA, NZ & Canada 4-6 Business Days AUD $19.95. UK, Europe & ROW delivery 7-10 Business Days AUD $28.95.

Tracking is available on all overseas shipments.

We rarely have an issue with customs duties on our goods sent overseas. Our team has been sending extension products to our lovely customers all over the world for years.

90% of the time, our packages sent do not require any customs & duties to be paid. However, it is the customers responsibility to pay any taxes/import duties in their respective countries.

For example, USA orders under US $1000 are import tax free due to the trade alliance between AUS & USA.

 

USA, NZ & Canada 4-6 Business Days

UK, Europe & ROW delivery 7-10 Business Days

 

FAQ Rapunzel Tape Hair Extensions

Rapunzel for Hair Tape Hair Extensions are made with the finest quality AAAAA grade European Remy Hair on the market.

This entire range is made from a carefully selected batch of premium silky soft 100% Human Hair that is Double Drawn ensuring a super thickness from root to tip.

This will depend on the needs & style you want to achieve.

To add some volume to your hair about 20 pieces(50 grams) is enough to create more body.

For thin/ fine hair 40 pieces (100 grams) is optimal to achieve a full head with length & body.

For most customers with medium thickness hair, we recommend using 40-60 pieces (100grams-150grams).

For those wanting super volume or with very short or very thick natural hair, 60-80 piece’s 150 grams- 200grams) is ideal.