What is Your Returns & Exchange Policy?

In the very unlikely event goods are faulty or you simply change your mind, we offer a 100% money back guarantee. –

We are happy to exchange or refund your purchase, whatever you choose.

At Rapunzel, we understand it can sometimes be tricky choosing the perfect set online and we never want our customers to be disappointed. We offer a full 14 day money back guarantee. Simply send the product back in original condition, within 14 days and we’ll credit your Credit Card/ PayPal account or bank account the total amount of your order, minus our shipping costs and minus AUD$20 handling fee for returns.

To qualify for a refund the set must be returned in unused condition. We cannot refund or exchange extensions that have been worn or altered. The Silver Rapunzel seal around the top of the wefts cannot be broken to ensure your return/exchange is not void.

Due to hygiene reasons we only offer refunds/exchanges on hair products that have not been opened, worn or tampered with. They CAN be removed from their packaging and be held up to your hair to ensure correct colour, but the seal around the wefts cannot be broken. All packaging and free gifts must be returned to receive full money back. If gifts are not returned the retail cost of the gift will be charged. You may keep hold of your gift if you are exchanging.

We can take no responsibility for items lost in transit and recommend tracking & you may consider insuring the return shipment.

Australian domestic customers, will be refunded the total product amount minus the shipping incurred and a AUD20 handling fee.

Overseas customers will be refunded the full order amount minus the shipping costs & a AUD$20 handling fee.

If there are any faults with the product, Rapunzel Hair Extensions will replace the faulty product once the original product is returned. A refund in this case will only be eligible if a replacement product is un-available or if the returned product was not opened.